Pondering Resistance to Change

I just thought I would share the following little list. I hope it is helpful. Some may suggest some additions. Some may want to disagree.

People resist change for the following reasons:

• When the reason for the change is unclear. Ambiguity — whether it is about costs, equipment or jobs — can trigger negative reactions among users.

• When the proposed users have not been consulted about the change, and it is offered to them as an accomplished fact. People like to know what’s going on, especially if their jobs may be affected.

• When the change threatens to modify established patterns of working relationships between people.

• When communication about the change — timetables, personnel, monies, etc. — has not been sufficient.

• When the benefits and rewards for making the change are not seen as adequate for the trouble involved.

• When the change threatens jobs, power or status in an organization.

—University of Wisconsin, Milwaukee, 4.uwm.edu/cuts/bench/change.htm.